Frequently Asked Questions
Making a transfer
How long will my bank transfer take?
Transfers to Singapore
Standard transfers
Monday - Friday
Before 5pm: 1 working day
After 5pm: 2 working days
Saturday - Sunday/Public Holiday: 2 working days
Real-time transfers
Monday - Sunday/Public Holiday: 10 minutes
Transfers to Australia
Monday - Friday
Transfer before 2pm: 1 working day
Transfer after 2pm: 2 working days
Saturday/Sunday/Public Holiday: 1 working day
Transfers to Bangladesh
Monday - Sunday/Public Holiday: 3 Bangladesh working days
Transfers to China via Alipay
Monday - Sunday/Public Holiday: Within 15 minutes
Transfers to India
Standard transfers
Monday - Friday
Before 2:30pm: Same day
After 2:30pm: 1 working day
Saturday - Sunday/Public Holiday: 1 working day
Real-time transfers
Monday - Sunday/Public Holiday: 5 minutes
Transfers to Indonesia
Monday - Sunday/Public Holiday: 5 minutes
Transfers to the Philippines
Monday - Friday
Before 12pm: Same working day
After 12pm: 1 working day
Saturday - Sunday/Public Holiday: 1 working day
Transfers to Nepal
Sunday - Friday
Before 2:15pm: Same day
After 2:15pm: 1 working day
Saturday/Public Holiday: 1 working day
Transfers to Malaysia
Monday - Friday
Before 2pm: Same working day
After 2pm: 1 working day
Saturday - Sunday/Public Holiday: 1 working day
Transfers to Thailand
Monday - Friday
Before 6pm: 1 working day
After 6pm: 2 working days
Saturday - Sunday/Public Holiday: 2 working days
Transfers to Vietnam
Standard transfers
Monday - Friday
Transfer before 1pm: Same day
Transfer after 1pm: 1 working day
Saturday/Sunday/Public Holiday: 1 working day
Real-time transfers
Monday - Sunday/Public Holiday: 30 minutes
How much will my bank transfer cost?
Local Bank Transfer
We charge S$1 per transfer to Singaporean bank accounts.
International Bank Transfer
This depends on where you're sending to. You can easily find out the cost of your transfer directly in your BigPay app. From Payments, tap 'International Bank Transfers', select the country you're sending to, enter an amount and we'll show you the fee.
At what exchange rate will BigPay transfer my money?
You can check the exchange rate we'll use directly in your BigPay app. We'll use the exchange rate at the time you paid for your transfer.
What are my transfer limits?
Transfer to Singapore
S$100 daily and not more than S$300 monthly.
Transfer to other countries
S$5,000 daily and not more than S$10,000 monthly.
The Payment Services Act imposes limits in relation to e-wallets on how much money you can send, spend or hold your account balance.
You can’t hold more than S$5,000 in your e-wallets by the end of the day Singapore time.
You can’t transfer more than S$30,000 or its foreign currency equivalent from your BigPay account each year.
Spending on your BigPay card, overseas bank transfers, payments to business accounts, and transfers to other BigPay account users count towards the S$30,000 limit.
Sending money from your BigPay account to your own bank account doesn't count towards the S$30,000 limit.
Transfer issues and refunds
Why was my transfer rejected?
The recipient bank had rejected your transfer because you've entered the wrong recipient bank details. Please check before trying again. If it's still rejected, please chat with us so we can find out what's wrong.
I've sent the wrong amount
We process your transfer instantly after you've paid. So we cannot always stop the transfer or make a refund because the money is already on its way to the recipient. Please reach out to your recipient to resolve the issue.
Recipient hasn't received the money I sent
We gave you an estimated date for when your recipient can expect to receive the money. You can find it out by tapping on the transaction. If your recipient hasn't received the money after that date, please chat with us in-app so we can look into it for you.
How long does my transfer refund take?
Some refunds are instant, some may take up to 5 working days. If you have not received your refund on the 6th working day, please chat with us in-app.
Other
How many people can I save in My Favourites?
10 recipients. You can always edit your list of saved recipients to add new ones when you reach the maximum.
Will I get airasia points for bank transfers?
No, you'll only receive airasia points when you spend with your BigPay card.