Frequently Asked Questions
How do I get BigPay?
We were hoping you would ask that! It's simple - download our app on the Google Play or App Store, sign up in 3 steps and you will receive your BigPay card in 5 to 7 working days.
How do I get verified using SingPass MyInfo?
MyInfo is Singapore Government e-service that allows SingPass users to easily pre-fill forms. It uses SingPass to access the personal details we need to confirm your identity.
We only request the personal details we need, and we need your permission to access them.
All valid SingPass account holders can use SingPass
If you are an Employment Pass holder, you can use MyInfo to verify your identity with SingPass. But you’ll still need to upload a proof of address.
If you prefer, you can always use the manual sign-up flow and fill the onboarding form.
Who can sign up to BigPay?
As long as you're 18 years old, and you're a Singaporean or a foreigner legally residing in Singapore.
How much will it cost to get BigPay?
It's entirely free to sign up and get your BigPay card. You will need to add S$20 into your account as part of sign up. But don't worry, it's not a fee. You can start spending the money once you've received your card! We also do not charge any annual or inactive fees, so go ahead and try BigPay.
Can I have both Singaporean and Malaysian BigPay account?
Yes, as long as you're a resident of both countries.
Why do I need to verify my identity?
We need to know who you are so we can protect your money.
How long does it take to verify my identity?
It usually takes a few minutes but may take up to 2 working days.
Getting my card
When will my card arrive?
Your card will arrive in 5 to 7 working days after you have ordered it.
If your card has not arrived after 7 working days, chat with us in-app so we can help you.
How do I activate my card?
Login to your BigPay app:
1. Tap 'I have received my card'
2. Enter the 3-digit CVC found on the back of your card
3. Set your card PIN and your card is activated!
To activate Visa payWave, just make your first purchase with Chip and PIN.
How do I refer someone to BigPay?
Refer friends to join BigPay by sharing your unique referral code. For each friend you successfully refer, you'll each receive $5 after they have activated their card!
To find your referral code, tap "Invite and get $5" from the homepage of your app or from Settings > Referral Rewards.
Here, tap on the Share button to upload directly to the app of your choice. You also have the option to copy your referral code manually.
Can't login and you see "invalid NRIC"?
Have you signed up with BigPay before? If yes, tap to "Log In" instead of "Sign Up" with your registered phone number to resume banking with us with your existing account.
Changed your phone number?
Let us help you! Drop us an email with your old and new phone number with your registered email address to firstname.lastname@example.org
We will help you update your phone number so you can continue banking with us.
Forgot your passcode?
After you've applied your SMS OTP or link for login, you will be prompted to key in the passcode.
Tap on "FORGOT?" on the screen, answer a few security questions and you will then be able to set your new passcode.
Still need help? Chat with us and let us help you!
Getting login links instead of OTP?
This is an enhanced safety feature by the BigPay team made to ensure the login feature better secures your account.
If you are facing any login issues with the link where it keeps directing you to install the app, do check if your phone settings allow for opening links.