Frequently Asked Questions
Bank Transfer
How long will my bank transfer take?
Transfers to Malaysia
Monday - Friday
Before 2pm: Same working day
After 2pm: 1 working day
Saturday - Sunday/Public Holiday: 1 working day
Transfers to Australia
Monday - Friday
Transfer before 2pm: 1 working day
Transfer after 2pm: 2 working days
Saturday/Sunday/Public Holiday: 1 working day
Transfers to Bangladesh
Monday - Sunday/Public Holiday: 3 Bangladesh working days
Transfers to China via Alipay
Monday - Sunday/Public Holiday: Within 15 minutes
Transfers to India
Standard transfers
Monday - Friday
Before 2:30pm: Same day
After 2:30pm: 1 working day
Saturday - Sunday/Public Holiday: 1 working day
Real-time transfers
Monday - Sunday/Public Holiday: 5 minutes
Transfers to Indonesia
Monday - Sunday/Public Holiday: 5 minutes
Transfers to the Philippines
Monday - Friday
Before 12pm: Same working day
After 12pm: 1 working day
Saturday - Sunday/Public Holiday: 1 working day
Transfers to Nepal
Sunday - Friday
Before 2:15pm: Same day
After 2:15pm: 1 working day
Saturday/Public Holiday: 1 working day
Transfers to Singapore
Standard transfers
Monday - Friday
Before 5pm: 1 working day
After 5pm: 2 working days
Saturday - Sunday/Public Holiday: 2 working days
Real-time transfers
Monday - Sunday/Public Holiday: 10 minutes
Transfers to Thailand
Monday - Friday
Before 6pm: 1 working day
After 6pm: 2 working days
Saturday - Sunday/Public Holiday: 2 working days
Transfers to Vietnam
Standard transfers
Monday - Friday
Transfer before 1pm: Same day
Transfer after 1pm: 1 working day
Saturday/Sunday/Public Holiday: 1 working day
Real-time transfers
Monday - Sunday/Public Holiday: 30 minutes
How much will my bank transfer cost?
Local Bank Transfers
It's RM0.50 for each transfer to Malaysian bank accounts.
International Bank Transfers
This depends on where you're sending to. You can easily find out the cost of your transfer directly in your BigPay app. From Payments, tap International Bank Transfers, choose where you're sending to, enter an amount and we'll show you the fee.
At what exchange rate will BigPay transfer my money?
You can check the exchange rate we'll use directly in your BigPay app. We'll use the exchange rate at the time you paid for your transfer.
What are the transfer limits?
It depends on where you’re sending to. For local bank transfers, you can transfer up to RM5,000 daily and not more than RM10,000 monthly. The limits are different when you transfer money overseas - we’ll let you know in the app if you reach the limit.
Verification
Why do I need to verify my identity before making a bank transfer?
As an e-money issuer and remittance service provider licensed and regulated by Bank Negara Malaysia, we need to know who you are. That’s why we need to verify and sometimes reverify your identity before you make a bank transfer.
What category is my visa or employment pass?
You can find out the category in your visa document. It should be Category 1, 2 or 3. If you are on a spousal visa, please select Not available when verifying yourself. For more details, visit here
Transfer issues and refunds
Why was my transfer rejected?
The recipient bank had rejected your transfer because you've entered the wrong recipient bank details. Please check before trying again. If it's still rejected, please chat with us so we can find out what's wrong.
I've sent the wrong amount
We process your transfer instantly after you've paid. So we can't always stop the transfer or make a refund because the money is already on its way to the recipient. Please reach out to your recipient to resolve the issue.
Recipient hasn't received the money I sent
We gave you an estimated date for when your recipient can expect to receive the money. You can find it out by tapping on the transaction. If your recipient hasn't received the money after that date, please chat with us in-app so we can look into it for you.
How long does my transfer refund take?
Some refunds are instant, others may take up to 5 working days. If you've not received your refund on the 6th working day, please chat with us in-app.
Other
How many people can I save in My Favourites?
You can save up to 10 recipients in My Favourites. You can always edit your list of saved recipients to add new ones when you reached the maximum. Please chat with us if you need help.
Will I receive airasia points for bank transfers?
No, you'll only receive airasia points when you spend with your BigPay card.